Do you ship International outside of the U.S.?
No, currently we only ship within the United States. Once we expand to International shipping, we will offer it on the website and notify everyone through all of our channels.
Do you have a phone number I can call?
No, currently we only offer online support and customer service. For general questions, please email info@ElcieCosmetics.com
Do you offer overnight shipping?
No, we currently offer Priority Shipping through USPS.
How long will it take to ship?
Shipping varies on time of year, considering any Holidays and postal closures. Shipping and handling can take (up to) 7-10 business days, but can always be sooner.
Do you ship to PO Boxes or APO/Military Boxes?
No, we currently do not.
What is your Return Policy?
We offer a product only refund (minus any shipping), within 30 days of your order. Anything past 30 days will not be eligible for any refund or exchange.
Returns must be sent back in its original packing, including cap and box. Please safely secure your package when sending an item back and secure a return tracking number.
We are not responsible for any lost packages. Please be sure to include your packaging slip when making a return. If slip is lost, please include your contact information: order number, name and email address.
All returns should be addressed to:
Attention: Elcie Returns
14532 Ventura Blvd.
Sherman Oaks, CA 91403
How long does it take to process my return?
Upon delivery of your item, returns can take 48 hours to be processed through our system. After we refund your order, it can take a few days to clear with your bank.
Can I exchange my color?
Yes, you may exchange your shade within 14 days of your order.
The color I want is sold out. What do I do next?
We are so sorry your shade selection is currently unavailable. We are doing all we can to bring back any sold out shades as soon as possible. Please keep up-to-date with our newsletter and social channels for latest updates.
What shade am I?
To aid you in your Elcie foundation selection, please refer to our Color Matching guide. We have created a MAC comparison chart that focuses on the Fluid Series of their foundation. This is not an exact match, but simply a reference to assist you in finding your closest Elcie shade. For any shades not listed below, please consult with a MAC counter.
Do you offer samples of the foundation?
No, we currently do not offer any samples.
Do you offer any Pro discounts through www.ElcieCosmetics.com?
No, our website does not offer professional artistry discounts.