No, currently we only ship within the United States. Once we expand to International shipping, we will offer it on the website and notify everyone through all of our channels.
No, currently we only offer online support and customer service. For general questions, please email info@ElcieCosmetics.com
No, we currently offer Priority Shipping through USPS.
Shipping varies on time of year, considering any Holidays and postal closures. Shipping and handling can take (up to) 7-10 business days, but can always be sooner.
No, we currently do not.
We offer a product only refund (minus any shipping), within 30 days of your order. Anything past 30 days will not be eligible for any refund or exchange.
Returns must be sent back in its original packing, including cap and box. Please safely secure your package when sending an item back and secure a return tracking number.
We are not responsible for any lost packages. Please be sure to include your packaging slip when making a return. If slip is lost, please include your contact information: order number, name and email address.
All returns should be addressed to:
Attention: Elcie Returns
13136 Saticoy St Unit D
North Hollywood, CA 91605
Upon delivery of your item, returns can take 48 hours to be processed through our system. After we refund your order, it can take a few days to clear with your bank.
Yes, you may exchange your shade within 14 days of your order.
We are so sorry your shade selection is currently unavailable. We are doing all we can to bring back any sold out shades as soon as possible. Please keep up-to-date with our newsletter and social channels for latest updates.
To aid you in your Elcie foundation selection, please refer to our Color Matching guide. We have created a MAC comparison chart that focuses on the Fluid Series of their foundation. This is not an exact match, but simply a reference to assist you in finding your closest Elcie shade. For any shades not listed below, please consult with a MAC counter.
No, we currently do not offer any samples.
No, our website does not offer professional artistry discounts.