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FAQ
We currently offer shipping within the U.S.
Do you have a phone number I can call?
No, currently we only offer online support and customer service. For general questions, please email info@ElcieCosmetics.com
How long will it take to ship?
Shipping varies on time of year, considering any Holidays and postal closures. Shipping and handling can take (up to) 7-10 business days, but can always be sooner.
Do you ship to PO Boxes or APO/Military Boxes?
Yes, we do.
What is your Return Policy?
We offer a product only refund (minus any shipping), within 30 days of your order. Anything past 30 days will not be eligible for any refund or exchange.
No returns or exchanges on bundles/deals/discounts.
Returns must be sent back in its original packing, including cap and box. Please safely secure your package when sending an item back and secure a return tracking number.
We are not responsible for any lost packages. Please be sure to include your packaging slip when making a return. If slip is lost, please include your contact information: order number, name and email address.
All returns should be addressed to:
Attention: Elcie Returns
14141 Covello St. #9C
Van Nuys, CA 91405
PLEASE NOTE: Only items purchased on elciecosmetics.com will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.
Can I exchange my shade?
Yes, you may exchange your shade within 30 days of your order.
The product I want is out of stock, what do I do next?
We are so sorry your selection is currently unavailable. We are doing all we can to restock our product as soon as possible. Please keep up-to-date with our newsletter and social channels for latest updates. Instagram: @elciecosmetics
What shade am in Micro Silque Foundation?
To aid you in your Elcie foundation selection, please refer to our Color Matching guide. We have created a MAC comparison chart that focuses on the Fluid Series of their foundation. This is not an exact match, but simply a reference to assist you in finding your closest Elcie shade. For any shades not listed below, please consult with a MAC counter.
| NW13/NC 15 | Porcelain |
| NC20/NC25 | Cameo |
| NC30 | Vanilla |
| NC35/NC37 | Sand |
| NC40 | Warm Ivory |
| NC42 | Natural |
| C4.5 | Butterscotch |
| C5 | Honey |
| NC44 | Warm Beige |
| NW43 | Golden Tan |
| NW45 | Almond |
| NC50 | Chestnut |
What shade am in Complete Remedy Silque Concealer?
Once your determine your shade in our foundation you can check this chart here.
Do you offer samples of the foundation?
No, we currently do not offer any samples.
Do you offer discount codes?
Yes, first time customers receive a discount code when they sign up to our newsletter. Codes cannot be combined. Codes Cannot be used on bundle deals.
Do you offer any Pro discounts through www.ElcieCosmetics.com?
Unfortunately we do not offer a pro discount but we can refer you to Naimies Beauty Center where they provide discounts when approved through their system