What is your Return Policy?
We offer a product only refund (minus any shipping), within 30 days of your order. Anything past 30 days will not be eligible for any refund or exchange.
No returns or exchanges on bundles/deals/discounts.
Returns must be sent back in its original packing, including cap and box. Please safely secure your package when sending an item back and secure a return tracking number.
We are not responsible for any lost packages. Please be sure to include your packaging slip when making a return. If slip is lost, please include your contact information: order number, name and email address.
All returns should be addressed to:
Attention: Elcie Returns
14141 Covello St. #9C
Van Nuys, CA 91405
PLEASE NOTE: Only items purchased on elciecosmetics.com will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.